8x8 CPaaS API Customer Interactions Surge 43 Pct YoY With AI-powered Engagement

KUALA LUMPUR, March 19 (Bernama) -- Integrated CX platform provider, 8x8 Inc has announced that the strong desire for personalised, artificial intelligence (AI)-powered self-service engagement options and channels is driving increased customer interactions across 8x8 communications platform as a service (CPaaS) application programming interfaces (APIs).